Transparency is very important to us. That's why we'd like to show how reviews are generated on our website:

The note “That’s exactly why our customers love us!” refers to the positive (4 and 5 star) reviews for our account “VIELLA LASHES” on the independent review site Trustpilot. As of: December 30, 2024

Here, we assume that these are genuine customer reviews and genuine customer experiences. Because the aforementioned review platform has its own process for filtering out fake reviews.

In our online shop "www.viella-lashes.com"You can rate our products from 1 to 5 stars. You must also provide your first name and email address. You can then add a photo or video. Finally, you can share and describe your detailed experiences with our products.

Due to limited staffing, we are unfortunately not always able to verify every review to confirm its legitimacy. Therefore, we cannot rule out the possibility that some reviews may not have originated from our customers.

It's important to note that the published reviews are not the average, but rather a limited selection of 4-star and 5-star ratings. The average displayed (numbered 1.0 to 5.0) and the number of ratings shown therefore do not refer to the total number of reviews, but only to the published reviews. For the sake of transparency, we have provided a link to "Find out more."

We do our best, subject to capacity, to review and publish the reviews, but for various reasons, not all can be posted online.

Possible reasons for not publishing reviews include the belief that the review is not from a real customer or experience, as well as insults, inappropriate language or violations of rights.


Your team from VIELLA LASHES